#73
Access Lock and Key
Personalized the Service - Access Lock & Key
Access Lock and Key
ACHIEVEMENT No. 73

John Jones is a people person. And as a native of Raleigh, NC, John knows the area and takes pride in being part of the community. In 2006, John started Access Lock & Key to provide an honest locksmith service to the Triangle (NC) and surrounding areas.

Access Lock & Key offers a full-range of services including re-keying and new locks for homes, automobiles and businesses. As a licensed locksmith, John is well equipped to supply professional and reliable service for any sized job. John joined me for lunch to detail the story behind Access Lock & Key.

“I chose to start my own business in 2006 to get back to enjoying people while providing a service that they truly need,” John mentioned. “I have a brother who is a locksmith. He provided me with an apprenticeship. From there, I am growing my own business mostly through word of mouth.”

The word of mouth referral begins with a 100 percent satisfaction guarantee on all work. Customers cite the friendly and accommodating service of Access Lock & Key as reasons to refer the locksmith. John shows a sincere interest in all his customers to build relationships.

“When you call me, you are talking to a licensed locksmith and not a call center,” John stated. “I like to keep it personal. A lot of times when people call a locksmith it is not a very good day for them, so I try to lighten the mood and show I care about my customers.”

When John fields calls from customers, his first objective is to understand where they are located. Access Lock & Key covers a wide service area centered on Cary and Raleigh. Once he provides an appointment time, Access Lock & Key always quotes an accurate price upfront and stands behind that quote.

In the last seven years, Access Lock & Key has seen how new technology is transforming the locksmithing industry. John added, “every year I work with the North Carolina Locksmith Association, taking continuing education courses in all relevant fields of the locksmith industry. This allows me to stay current professionally and be able to manage the different issues my customers need help with.”

John is also aware of the benefits of mobile technology. Just as prospective customers make use of mobile devices to search for a locksmith, Access Lock & Key takes advantage of that same technology to extend fast and reliable service.

John explained, “a GPS in my truck helps me with directions and my smart phone allows me to easily access databases out in the field to get the job done.”

John Jones is a licensed, professional locksmith, and as a people person, John Jones cares about you. Call Access Lock & Key.