#71
Make-A-Key Locksmith
Created A Lasting Reputation - Make-A-Key
Make-A-Key Locksmith
ACHIEVEMENT No. 71

As a business, customers want to know what you bring to the table. Matthew and Christy Reeves chose to bring quality and affordable locksmith services to Triangle (NC) area. And the reputation of Make-A-Key Locksmith speaks for itself.

In 2004, Matthew used his years of experience in the locksmith and automotive repair industry to start Make-A-Key Locksmith out of Wake Forest, NC. Reeves and the staff of licensed locksmiths provide services for automotive, commercial and residential customers. Christy allowed me into the Wake Forest showroom to learn more about Make-A-Key Locksmith.

“We are locally owned and stand behind all of our work,” Reeves remarked. “Everyone here is licensed through the state, insured and bonded. Our goal to provide locksmith service at a fair price. Most of our work comes from word of mouth, so our reputation speaks for itself.”

After operating a towing business prior to Make-A-Key, the Reeves family established a relationship with AAA. The partnership is beneficial for both sides and requires Make-A-Key Locksmith to stay on top of changes in automotive industry. Make-A-Key continues education through trade shows and associations.

“We specialize in automotive locks and that is our main focus,” Reeves stated. “As the only locksmith in the area for AAA, you have to take the time to keep up with the automotive side. We are members of the North Carolina Locksmith Association and complete at least eight hours of continuing education every year.”

Make-A-Key sells, services and installs safes. The business also offers residential and commercial needs, including rekeying and access control systems. At the company’s showroom, customers can walk-in to get keys cut, purchase safes or make use of other services.

As a mobile business with several vehicles on the road, Make-A-Key realizes the importance of technology and how it impacts their business. All locksmiths have a smartphone and each truck is equipped with a laptop to access manufacturer information.

“Each technician has a GPS in his vehicle,” Reeves continued. “We do use our phones to help pinpoint locations. When we make car keys, we rely on taking photos with our phones out in the field to comply with standards in the industry.

Make-A-Key Locksmith knows a thing or two about keys. And the key to the Reeves’ business is the customer.