#51
Custdom Door & Door
Understood the Job of the Customer - Custom Door & Gate
Custdom Door & Door
ACHIEVEMENT No. 51

If you think about it, you don't actually purchase services. Instead you hire someone to complete a job. The most successful companies have a deep understanding of your job and how to accomplish the task. For the last 24 years, Custom Door & Gate has built a business on understanding the job of the customer.

Since 1989, Custom Door & Gate has been serving home and business owners across the Triangle (NC), Greenville and Fayetteville, NC. At the highest industry standards, the company’s professional staff provides exceptional service throughout the entire experience. Sales manager, Chris Baron, allowed me to join him in the Raleigh office to communicate how Custom Door & Gate understands the job of the customer.

“We pride ourselves on our quality,” Baron illustrated. “We take care of our customers 100 percent. Our people make the difference, our integrity and ethics keeps the business going. And will continue to keep it going in the future.”

The highly skilled staff of Custom Door & Gate owns over 100 years of combined experience in delivering the right service for you. The company has an onsite showroom featuring residential garage doors, commercial doors and dock equipment and gates. Custom Door & Gate features two of the largest manufacturers of garage door products, LiftMaster and CloPay.

The work with top manufacturers and products allows the company to specifically design a door or gate for you. The company carries several products and even DoorKing Access Control Systems. Custom Door & Gate encourages customers to use the design imagination system to find the right door or gate to enhance their home or business.

“A new garage door can raise the value of your house,” answered Baron. “It is one of the highest returns on investment for home improvement. In turn, it is the largest moving object in your house and no one knows it exists until it breaks. We recommend routine maintenance and coach our customers on how to avoid problems.”

The preventative maintenance program of Custom Door & Gate mitigates future repairs and saves customers money in the future. With emergency service around the clock, the company is there for you when you need assistance. Custom Door & Gate encourages customers to make use of the company website, equipped with frequent repair questions and answers.

In the field, Custom Door & Gate uses mobile technology to capture pictures and organize information. Baron detailed, “A shared photo can answer a question very quickly between technicians or supervisors. On a commercial job, when you amass so much information, photos help us document all of our work.”

Custom Door & Gate does not just complete your job. Baron and his staff understand it so well; customers instinctively rely on their professional service.