#46
Expert Express
Recognized Experience is the Best Teacher - Expert Express
Expert Express
ACHIEVEMENT No. 46

Competition is only getting stronger. No matter the industry, the challenge of how to stand out in the crowd is daunting. One proven way to gain an advantage in your field is to become an expert. But how? Since 1922, Expert Express established itself as a go-to business in the service industry through education and experience.

To say plumbing runs in the Gantt family is an understatement. Over 90 years ago, Jesse and Jim Gantt installed all of the original plumbing in the barracks at Fort Bragg. Today, Vernon Gantt Jr. and his son Jason, carry on the tradition of expertise to plumbing, air conditioning, heating, electric and solar systems.

Expert Express provides quality customer service to all of the Triangle (NC). The staff of highly trained technicians specialize in residential service, repairs and replacement. Jason and Vernon detailed their expertise by taking me behind the scenes in their Raleigh headquarters.

“Our track record is proven,” Gantt proclaimed. “Our values are to be honest, do it right the first time with the best parts available, the best technicians you can find and everything will take care of itself. We try to educate our customers of what is available.”

Expert Express extends their proof of performance through being featured on the local news ABC news affiliate, WTVD Channel 11’s show Troubleshooter. In candid camera test of multiple service companies, Jason and Expert Express, were found to be the most honest and affordable for the customer. The residential service experts offer several tips and advice to avoid service calls and a company blog to exchange knowledge to customers.

“In this economy, the customer has a ton of options,” explained Gantt. “It is our goal to teach our customers about the right systems to install in their homes. Sometimes, cheaper is the most expensive choice you will ever make. The right system can save you a lot of time, money and efficiency in the long run.”

The role of teaching customers about the difference between the right systems is a clear example of why Gantt and his staff are experts in the industry. To stand behind that expertise, the company guarantees satisfaction on all service, repairs and replacements. That guarantee includes 24-hour emergency service.

From drain cleaning to tankless water heaters to furnace repair to solar heat pumps, Expert Express can handle any of your needs. With years of experience, Gantt and his staff are also aware of how mobile technologies can enhance customer service.

“Mobile devices allow us to remain in constant communication with customers,” stated Gantt. “In a timely fashion, to alert the dispatcher of the status of the technician’s job and quickly inform the customer is a huge advantage. It strengthens our commitment to the safety and comfort of your family.”

The best teacher is often experience. And that is why after 90 plus years in the business, Expert Express is the go-to service company in the Triangle.