#30
Precision Door Service
Discovered a Name you Can Trust - Precision Door Service
Precision Door Service
ACHIEVEMENT No. 30

In our busy lives, it is easy to take a few simple tasks for granted. For example, the average garage door opens and closes around 1500 times a year. So when that garage door is not working properly it is a rude awakening to a real problem. As a name you can trust, Precision Door Service provides permanent solutions to those problems.

Covering the Triangle and Triad (NC), Precision Door Service can handle any residential or commercial garage door situations. President Michelle Smith, marketing director Marcia Corprew and office manager Susan Creech invited me into their Morrisville office and it was clear why you can trust Precision Door Service.

“We are primarily a service company, very much like an electrician or plumber,” Smith stated. “One of the things that sets us apart is we offer same day service 24 hours a day seven days a week. A live person always answers our phones, even on holidays.”

Smith acquired the Greensboro, and Raleigh locations of the franchise in 2007. The two operations are committed to offering professional, courteous and excellent service to customers in the Triangle and Triad regions. That commitment starts with the employees of Precision Door Service of NC.

“All of our technicians are fully trained and certified,” Corprew explained. “Each one is a full-time employee, not seasonal or sub-contractors. All go through a rigorous training program. The expert staff performs a 25 point safety inspection for every service call.”

The highly trained technicians and office staff always listen to customers and ask questions to understand what is important to them. Each customer is different and a faulty garage door can create several safety and security risks.

A business might not be able to get vehicles in or out of the garage. A homeowner’s noisy garage door could be waking up the entire house. A garage door that is stuck open can create an energy efficiency concern for both. Regardless of the issue, you can rely on Precision Door Service to provide a permanent solution with a comprehensive lifetime limited warranty.

“We only use the highest quality parts available for our industry,” Corprew beamed. “As part of a large-nation wide franchise, we are able to work with our suppliers to innovate new products and improve on existing ones. We are known for our quiet doors, in part, because we use belt-driven motors instead of chain-driven motors.”

As office manager and dispatcher, Creech is always connected to all technicians out in the field. In order to guarantee same day service, each technician is equipped with a smartphone and dispatched using an email-based system. To handle after hours calls employees rotate on-call throughout the entire week.

“I can gauge each technicians workload and location,” Creech described. “When new calls come in we are able to spread them out in an efficient manner. I always try to establish a good rapport with our customers. I want them to know we care and we will get someone out to them quickly.”

Whether first thing in the morning, after work, a late night emergency, a weekend or a holiday Precision Door Service cares about their customers. If you garage door is not working properly, you have a name you can trust. Precision Door Service will be on time and fix your garage door right.