#26
Garage Door Specialist
Found a Path to Customer Satisfaction - Garage Door Specialist
Garage Door Specialist
ACHIEVEMENT No. 26

All roads lead to Rome. Meaning there are several different methods to achieve the same goal. The goal of the Garage Door Specialist is to keep customers happy. Whether replacing, repairing or installing a garage door, Garage Door Specialist satisfies customers through quality service, technicians and equipment.

For the last 11 years, Garage Door Specialist has been making sure your garage door works safely and efficiently. As members of the community, Jimmy and Stephanie Davis treat every customer like family. Davis invited me into his Raleigh office and showroom to describe how the company has grown over the last decade.

“We are a locally and family owned company,” Davis explained. “When we started it was just me and my wife. Today, we have a group of fully trained technicians that can handle any size job. We service every area of the Triangle, cover as far west as Burlington and as far east as Fayetteville.”

Garage Door Specialist concentrates on installations, repairs and service plans for your home or business. The company has established itself as a leader in the area through years of experience and a wealth of industry knowledge. Fully licensed and insured, Davis and his technicians take pride in treating customers how they would like to be treated.

“What we are all about is keeping our customers happy,” Davis continued. “We stand behind our work. We have built a great reputation for prompt service. Our years of experience and knowledge allow us to understand the needs of your home or business.”

That approach has allowed Garage Door Specialist to be selected to service and install equipment for several large retail stores including Sears, Lowes and Home Depot. For examples of their professional work, check out the company’s blog and the Selma Garage Project. Garage Door Specialist only works with the world’s best designers, manufacturers and distributors of garage doors.

Amarr is our main dealer and we also work with LiftMaster,” Davis described. “We guarantee all of our work with a written warranty and offer competitive pricing. Our service standards include an inspection and testing of your entire system to ensure it is operating correctly.”

Garage Door Specialist caters to the customer by providing prompt service. Offering same day service, technicians of the Garage Door Specialist keep their trucks fully stocked and constantly communicate with the customer to avoid wasted time. The company uses smart phones and tablets to ensure quality mobile customer service.

“Technology has been very beneficial for our business,” stated Davis. “GPS on phones has been a huge improvement to allow our technicians to quickly look up directions. On a tablet, I use a program with one of our manufacturers where I can take a photo of a customer’s house and apply different door options to their house.”

As the entryway to your home, a garage door can serve more than purpose. Regardless of storing vehicles or securing miscellaneous items, Garage Door Specialist understands a garage door is an important part of your home or business. That is why customers stay satisfied.