In your home’s lifetime, accidents happen. Spills, spots and stains. As the world’s largest carpet cleaning franchise, when accidents happen you can trust Chem-Dry. For over 20 years, Mike Schlink and Chem-Dry of Cary have been providing drier, cleaner and healthier service to Wake County.
Founded 35 years ago, today there are over 4,000 Chem-Dry franchises worldwide. On six different continents, the company cleans commercial or residential carpets, upholstery, area or oriental rugs and tile floors. Schlink sat down with me to explain the history of the franchise and what separates the Cary location from others.
“Chem-Dry was the first alternative to steam cleaning and the first green cleaner,” Schlink explained. “We’ve got a great product and our franchise has helped maintain and evolve that product. In Cary, we have President’s Award and Five-Star Master Technician badges, which distinguishes us from other franchises.”
Chem-Dry’s patented non-toxic, safe green cleaner dries quickly in one to two hours. The cleaner, trademarked The Natural, uses carbonation in the place of soap or detergent to eliminate mold or bacteria growth in fabric. Chem-Dry of Cary earns franchise awards by exceeding expectations in service and training.
“Our goal is to make you a happy satisfied customer for life,” Schlink stated. “As the customer, your time is as valuable as ours. We do not give you a block of time. We offer same day service and exact appointments, Monday through Saturday.”
Chem-Dry of Cary understands your home is a cherished environment. The skilled technicians at Chem-Dry of Cary take pride in making your home healthy and cleaner. In addition to residential cleaning, Chem-Dry of Cary partners with other area companies to service commercial properties.
“Over the past few years, our franchise has done a lot of work with home builders,” Schlink elaborated. “These companies do the building and structure, but we clean upholstery, carpets or other areas after the work is complete.”
As one of the most experienced franchises, Schlink has seen a shift in the competitive industry in the past 20 years. Today, customers are more informed and take advantage of requesting service online. Technicians of Chem-Dry of Cary now use smart phones to communicate with customers and navigate routes to customer locations in a growing area.
“My technicians rely on smart phones to tell them how far away the next job will be,” said Schlink. “Our technicians are either calling the customer or they are always on time. More and more service is coming from the web these days. I use DealSaver and Twongo to offer coupons or discounts for business on the web. It is a competitive business, but you cannot confuse price with quality.”
With over 4,000 franchises, Chem-Dry is the world’s largest carpet cleaner. All provide a dynamic products for whatever the job requires. So its definitely not worth crying over spilled milk or anything else you might accidently dowse the carpet with.