In the early 1960s, Reverend Ralph E. Clegg presided over a small church that was infested with termites. To get rid of the infestation, a local pest company proposed a plan that would cost thousands of dollars. The Reverend had a plan of his own.
“Reverend Clegg set out to see how he could solve the termite issue himself,” said Controller Devone Holmes of Clegg’s Termite and Pest Control. “He got certified to treat the church and that is what started his career in pest control.”
The rest is history. What started as a hobby over 50 years ago has transformed into the largest family-owned pest control business in North Carolina. Reverend Clegg’s son, Phil, joined the company in 1970 after working for the North Carolina Forest Service as a pilot in aerial fire control. Today, operating under the third generation of the family, Clegg's Termite and Pest Control is a leader of termite and pest solutions in North Carolina and bordering states.
As a family run business, Clegg’s understands that each solution is as unique as the property owner. Technicians design pest management plans that identify the issue and determine a treatment specific to each home, business or institution. The business attributes their growth to the motto “Satisfied Customers Make Our Business.”
“We have 13 branch offices all over the state of North Carolina and each of our managers are tuned into that local community,” Holmes explained. “We donate services to several non-profits and help out with homeless shelters. We’ve worked with our chemical providers to get products donated as well.”
With locations and customers from the mountains to the coast of North Carolina, efficiency is key component for Clegg’s to satisfy their customers. Holmes took Jason and me into the typical workflow of a Clegg’s technician. Each employee in the field has a territory and typically serves the existing customers of that area over many years.
“About 50 percent of our technicians use handheld devices,” Holmes elaborated. “A lot of our guys do not come in the office everyday and the handheld is there as a guide for the service they perform. Each time a technician performs service, he or she must note the product used, amount applied and method of application.”
Clegg’s Termite and Pest Control must adhere to strict protocols when providing services in certain industries including food and pharmaceutical companies. Holmes added technicians use a barcode scanner when frequently servicing businesses in those industries to comply with state and federal laws. Like technology, the pest control industry changes often.
Clegg’s Termite and Pest Control continues to evolve, but one thing will remain the same. Clegg’s is always looking for a way to boost efficiency and increase customer satisfaction. Just as Reverend Clegg did over 50 years ago.